Return and refund policy

At MPH Services, customer satisfaction is our top priority. We strive to provide high-quality services and support to all our clients. However, we understand that there may be situations where you need to request a return or refund. Please read our return policy carefully to understand our guidelines.

Eligibility for Refunds

1. Service Not Delivered: If a service you have purchased has not been delivered or initiated as agreed, you may be eligible for a full refund.

2. Partially Delivered Services: For services that have been partially delivered, a prorated refund may be issued based on the extent of the service already provided.

3. Unsatisfactory Service: If you are not satisfied with a service due to an issue directly attributable to MPH Services, please contact us within 3 days of service delivery. We will assess the situation and may offer a partial refund or an opportunity to rectify the service.

Non-Refundable Services

• Completed Services: Services that have been fully delivered are not eligible for refunds.

• Customized Packages: Tailored services or support packages that are specifically customized for your needs may not be eligible for refunds once initiated.

• Visa Assistance Services: Once we have submitted your visa application or performed visa-related tasks on your behalf, the service is considered completed, and no refunds will be issued.

Process for Requesting a Refund

1. Contact Us: If you wish to request a refund, please contact our customer support team. Please provide your service details and the reason for the refund request.

2. Evaluation: Once we receive your request, we will review it within 5 business days. We may ask for additional information if needed to process your request.

3. Refund Approval: If your refund request is approved, you will receive a confirmation email. The refund will be processed within 7-10 business days, depending on your payment method and financial institution.

Modifications or Cancellations

If you need to modify or cancel a service before it has been delivered or initiated, please contact us as soon as possible. We will accommodate changes wherever feasible, but some services may incur a cancellation fee.

Contact Information

For any questions or concerns regarding our return policy, please contact us:

• Email: support@mphrecruitment.com

Thank you for choosing MPH Services. We are committed to providing you with the best possible experience and are always here to assist you with any concerns.